Plexon Technical Support

From the first purchase of a Plexon system, subsystem, component or software package, you will experience Plexon’s unlimited access to lifetime technical support. We are committed to ensuring that you have the most appropriate equipment for your specific research needs, that you are getting the most out of your Plexon equipment, and that we are with you every step of the way for years to come.

If you are uncertain regarding the most appropriate support channel to address your immediate issue, you are invited to use the following as a guide:

Issue or Need Go To
If you are experiencing problems or have questions regarding your existing Plexon software and/or hardware Technical support (you are in the right place)
Assistance regarding new purchases, modifications, upgrades, customization discussions, and general product information Sales Support
To access the most current releases for any software package offered by Plexon Software Downloads here on the website

If you have confirmed that Technical Support is the right avenue for you, you may reach us on the phone and through email.

Phone: +1 (214) 369-4957
8:30AM to 5:00PM Central TimeEmail:

For any topics that are likely to take some time to resolve, we invite you to schedule an appointment by sending an email to This will guarantee that we make the best use of your time, and the appropriate resources are dedicated to your needs.